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Privacy Policy

Last Updated: July 1, 2023

1. Introduction

At MindaLinaya-Lipa ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and share your information when you use our website, services, or interact with us.

Please read this privacy policy carefully to understand our practices regarding your personal data. By using our services, you acknowledge that you have read and understood this policy.

2. Who We Are

MindaLinaya-Lipa provides premium auto selection services for tourists in the United Kingdom. Our registered address is 123 Kensington High Street, London, W8 5EQ, United Kingdom.

For privacy matters, you can contact our Data Protection Officer at privacy@mindalinaya-lipa.com or by post at our registered address.

3. Information We Collect

3.1 Information You Provide to Us

We collect information you provide directly to us, including:

  • Contact information (name, email address, phone number, postal address)
  • Booking details (travel dates, vehicle preferences, destinations)
  • Payment information (though we do not store complete credit card details)
  • Driving license information (for vehicle rentals)
  • Communication records when you contact our customer service
  • Feedback, reviews, and survey responses
  • Subscription preferences for marketing communications

3.2 Information We Collect Automatically

When you use our website, we automatically collect certain information, including:

  • Technical information (IP address, browser type and version, device information)
  • Usage information (pages visited, time spent on pages, links clicked)
  • Location information (if permitted by your device settings)
  • Cookies and similar tracking technologies (see our Cookie Policy)

3.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Business partners (travel agencies, hotels, vehicle suppliers)
  • Payment processors
  • Public databases
  • Social media platforms (if you connect your account to our services)

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 To Provide Our Services

  • Process bookings and reservations
  • Verify your identity and eligibility for vehicle rentals
  • Handle payments and transactions
  • Provide customer support and respond to inquiries
  • Customize your experience based on preferences

4.2 For Business Operations

  • Improve and develop our services
  • Analyze usage patterns and trends
  • Training and quality assurance
  • Detect and prevent fraud, security incidents, or other harmful activities

4.3 For Marketing and Communications

  • Send promotional materials, newsletters, and updates (with your consent)
  • Conduct surveys and collect feedback
  • Personalize marketing communications based on your preferences

4.4 For Legal Compliance

  • Comply with applicable laws and regulations
  • Establish, exercise, or defend legal claims
  • Respond to legal requests from authorities

5. Legal Basis for Processing

Under the UK and EU data protection laws, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill our contractual obligations to you when you book our services
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, improving our services, and direct marketing (where applicable)
  • Legal Obligation: Processing necessary to comply with legal requirements
  • Consent: Processing based on your explicit consent, such as for certain marketing communications

6. Data Sharing and Disclosure

We may share your personal information with:

6.1 Service Providers

Third parties that help us deliver our services, including:

  • Vehicle suppliers and rental companies
  • Payment processors
  • IT and cloud service providers
  • Customer support partners
  • Marketing and analytics providers

6.2 Business Partners

Organizations we collaborate with to provide complementary services, such as:

  • Hotels and accommodation providers
  • Tour operators
  • Travel agencies

6.3 Legal Requirements

We may disclose information when required by law, regulation, or legal process, such as:

  • Responding to court orders, subpoenas, or other legal requests
  • Complying with regulatory requirements
  • Protecting our rights, safety, or property
  • Preventing fraud or abuse

6.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or the use of your personal information.

7. International Data Transfers

We primarily store and process your data within the United Kingdom and European Economic Area (EEA). However, some of our service providers may be based outside these regions. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by the UK or EU Commission
  • Adequacy decisions for countries deemed to provide adequate protection
  • Other legally valid transfer mechanisms

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication procedures
  • Staff training on data protection
  • Incident response plans

While we take reasonable steps to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data transmitted over the internet.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • Providing our services
  • Maintaining business records
  • Complying with legal obligations
  • Resolving disputes
  • Enforcing our agreements

When determining retention periods, we consider the nature of the information, the purpose of collection, legal requirements, and our legitimate business needs.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request information about the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal data in certain circumstances
  • Restriction: Request limitation of the processing of your data
  • Data Portability: Request transfer of your data to you or a third party
  • Objection: Object to processing based on legitimate interests or for direct marketing
  • Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us at privacy@mindalinaya-lipa.com. We will respond to your request within one month, though in some cases we may extend this period by up to two additional months.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. For more details, please see our Cookie Policy.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with a revised "Last Updated" date and, where appropriate, by email notification.

14. Complaints

If you have concerns about our data practices, please contact us first at privacy@mindalinaya-lipa.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or other relevant data protection authority in your country of residence.

15. Contact Us

If you have questions, comments, or requests regarding this privacy policy or our data practices, please contact us:

Email: privacy@mindalinaya-lipa.com

Post: Data Protection Officer
MindaLinaya-Lipa
123 Kensington High Street
London, W8 5EQ
United Kingdom

Phone: +44 20 7946 0302

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Revolutionizing UK tourism with premium auto selection services since 2010.

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123 Kensington High Street, London, W8 5EQ, United Kingdom

+44 20 7946 0302

info@mindalinaya-lipa.com

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